Fraud: We check all orders very carefully and do not ship orders until payment is cleared or authorized. Generally, we require that all orders are shipped to the same address as that associated with the credit card. We also impose additional methods to prevent fraud with the latest technology available associated with online shopping. In addition, when you place an order your IP address, date, and time is collected. An IP address can be tracked to the computer used to place the order.

Gift certificates and Gift wrapping:
Gift certificates are available in multiple denominations here. 

Gift wrapping is available for an additional $5.95 starting price.

International orders:  We ship within the United States.

Payment Options:  We accept Visa, Mastercard, and Paypal

Pre-Order Returns:  A deposit of 30% is required on all pre-orders. The 30% deposit is non-refundable. Since we are holding the item you have pre-ordered, and it is taken out of inventory, we will only give store credit for the deposit.

Privacy and Security:  Your privacy is very important to us. We do not distribute your personal information to third parties for any purpose.  We appreciate your interaction with us and we are committed to protect your personal information as we would our own.
See our detailed policy here:  privacy policy.

Thepajamaprincess.com uses industry standard SSL (Secure Socket Layer) encryption to protect data and during transmission. SSL ensures that communication, personal informationis not tampered with during transmission. SSL encrypts or scrambles any information sent from you making it virtually impossible to tamper with. The information is unreadable should anyone try to intercept it.

In addition, when you send a payment using Paypal, the recipient won't receive sensitive financial information like your credit card or bank account number. This way, you don't have to worry about paying people you don't know.

Returns/Refunds:   We would like for you to be completely satisfied with your adorable new purchase.  Items must be in the original package with tags still attached.  Refunds can be made within 14 days of your purchase.  Please contact us at customerservice@thepajamaprincess.com for returns.  We will gladly exchange your item for another size or a different item of your choice or a refund.  Shipping charges are nonrefundable.  We are not responsible for items lost in the mail so you might want to purchase insurance for shipping.  sale items are final sales and cannot be returned ....

Sales Tax:  A sales tax of 8.25% will be charged to all orders shipped within Texas.

Shipping:   The Pajama Princess ships within the Continental United States via USPS, Priority, or Express mail.

Special Offers:  The Pajama Princess will occasionally offer special promotional discounts and offers.  To take advantage of special offers, discount codes must be entered during the check-out process.  If the code is not entered, the discount will not be applied. Discounts cannot be applied after the order is placed.

Tracking your order:  You will be notified by email once your order is shipped. You may login anytime to check the status of your order, here.